At the core of our business values is the commitment to ethical trading and responsible conduct. We firmly believe in ensuring that our products are manufactured by workers who receive fair treatment and have their safety, human rights, and well-being upheld.
We exercise careful discretion when choosing our business partners and limit our collaborations to those who adhere to internationally recognized standards. Our suppliers and factories must agree to and comply with these standards for us to consider working with them. Our audit program assesses each factory’s compliance with these standards, providing us with the assurance that the working conditions in the factory meet our criteria before we authorize its use.
We will accept a valid audit report from one of six internationally recognized approved third-party audit programmes below;
We are committed to responsible sourcing and providing trusted provenance and traceability back to the source. The complexity of supply chains means traceability can be challenging but we are committed to building full transparency to trace the suppliers and raw materials we use. To support our responsible sourcing strategy, we recognise the benefit of collaborating with others to develop and adopt more sustainable ways of working.
Materials that are intentionally manufactured in a more ethical and responsible manner are referred to as responsibly sourced materials. Our Responsible Sourcing Strategy is focused on procuring materials that have been certified and verified by third-party standards, as illustrated in the table below. We are dedicated to upholding this commitment.
As a worldwide home-furnishing label, it is our belief that we bear the responsibility of designing products that prioritize both fire safety and health. This means we have a high level of fire safety in our products and at the same time, we refrain from using chemicals and substances that can be harmful to people and the environment.
We prioritize guaranteeing that our products do not contribute to illegal harvesting or deforestation. To this end, we conduct a risk assessment for all timber products to verify that the material was legally harvested, traded, and transported, in accordance with the relevant legislation in the country of origin. Our procedures align with the UK Timber Regulations (UKTR) and EU Timber Regulation (995/2010) at a minimum.
We conduct product testing on all of our products and their components, to ensure legality, safety and functionality. We follow strict testing standards that apply to the product including claim substantiation, foreseeable misuse and lifecycle assessment. Testing and validation also include the safety, legality, security and fitness for purpose of any primary packaging.
We conduct all of our tests at SGS – a ILAC-MRA accredited test laboratory.